20/20 Technologies
Frequenty Asked Questions

Last Updated: October 30, 1995

This is a list of questions which we are often asked. If you do not find the answer you are looking for, feel free to contact us and we will be happy to discuss your specific needs. Information about our current rates is not discussed here; for that see our Rates and Services page.


Q.)
Do I need to provide a layout of my site?

A.)
That's up to you. Some customers know exactly what they want their site to look like; they provide a layout of each web page. Other customers have a catalog, a brochure, or similar documents and they leave the organization of the site to us.


Q.)
What other materials do you need to create my site?

A.)
Here is a list of information that you should supply us with:

Also, please describe the overall image that you want to convey. For example, a company selling surfboards might desire a colorful splashy look, while a doctor's office might aim for a classy professional appearance.
Q.)
I need changes done to my site every month or so. Do I have to keep paying more to keep my prices and special information current?

A.)
No. Small changes like price updates are considered to be part of the monthly account maintenance. Charges at our standard rate of $40/hour will apply if the change requires scanning new graphics, the creation of a whole new page, or generally anything that would take more than a half hour.

If you need changes done on a more frequent basis, we have recently designed a system where you can actually update pages yourself, through a password protected section of your web site. Contact us for more information.


Q.)
Will people find my site when they use a search engine like Webcrawler?

A.)
Yes. We do our best to have our customers appear in a wide variety of the most important search engines. There is never a guarantee of your placement in the list; but we employ several prioprietary methods that make sites appear close to the top.


Q.)
Do I have to sign a contract?

A.)
For our mutual protection, we have formal agreements prepared. You can read them on our Legal Page.


Q.)
Do you need a deposit to start work?

A.)
Yes, we require a 50% deposit on a site. When the web design work is done, we expect the remaining 50%. At this point, we begin the proofing phase of the development, where we can make corrections or changes to the site. We want you to be 100% satisfied with the results.


Q.)
I really love those little page access counters. Can I have one on my site?

A.)
Page access counters, those little digital readouts that tell how many people visit your site, are available upon request. They are slightly inaccurate because of technical reasons. Note that you do not need these counters to find out how many people are visiting your site; see the question below.


Q.)
Do I get a report to show me how popular my site is?

A.)
Yes, and much more than that. For more information see our Web Stats Report page.


Q.)
What will my web address look like?

A.)
Your web address, or URL, will look like this: http://www.2020tech.com/yourbiz/ where yourbiz is whatever name you'd like to use for your site.

We also allow for virtual domains, in which case your URL would appear like this: http://www.yourbiz.com/


Q.)
Should I allow people to supply credit card information over the internet?

A.)
With SSL encryption, the effort required to fetch one credit-card number far outweighs any returns. Credit card theives employ much simpler and easier tactics than trying to decode encrypted internet packets.

Without SSL, however, it's conceivable that thieves could cull hundreds or thousands of credit card numbers by examining the information coming to and from our servers. Even under such circumstances, the actual incidents of reported credit card fraud from the internet are very low, and many of our customers have found that a lot people are willing to enter their number with or without SSL.


Q.)
Do I need somebody's permission if I want to link to their site?

A.)
No. You can link your site to anybody's web page. However, it is often a good idea to tell them, because they might return the favor and link to your home page, thereby increasing traffic. Arrangements such as these are called trade-off links and usually benefit all parties involved.


Q.)
Does it really make any difference what browser one uses?

A.)
Absolutely. The copy of your site will be available to anybody who has web access. The graphics, the colors, the background pattern, alignments of text, and character styles will vary from browser to browser.

The goal of web design is not to create the appearance of the site--we must simultaneously create many appearances which will vary from user to user. Our HTML techniques insure that the site will look good on all browsers. We can do this, and at the same time optimize all sites for the most popular and feature-laden browser, Netscape.


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